Return & Exchange

At Gilgit Organic, we want you to feel confident when you shop with us. If you are not satisfied with your purchase, our return and exchange policy makes it simple to resolve the issue.

1. Eligibility

  • Items must be returned or exchanged within [X] days of delivery.

  • Products must be unused, unopened, and in their original packaging.

  • Proof of purchase (order number or receipt) is required.

2. How to Request a Return or Exchange

  1. Email us at [your email address] or call [your phone number] within the return window.

  2. Provide your order number and reason for return or exchange.

  3. Our team will guide you through the next steps.

3. Shipping for Returns

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

  • We recommend using a trackable courier service for your protection.

4. Refunds

  • Approved refunds will be processed within [X] business days after we receive and inspect the returned item.

  • Refunds will be issued to your original payment method.

5. Exchanges

  • If you prefer an exchange instead of a refund, we will arrange a replacement of equal value once the returned item is received and approved.

6. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return or exchange. Our team will inform you if this applies to your order.