Refunds & Cancellation

At Gilgit Organic, we aim to provide a smooth and reliable shopping experience. Please review our policy for cancellations and refunds below.

1. Order Cancellations

  • You may cancel your order within [X] hours of placing it, provided it has not yet been processed or shipped.

  • To cancel, contact us as soon as possible at [your email address] or [your phone number] with your order number.

2. Refund Eligibility

  • Refunds are available for orders that are cancelled on time or for approved returns (see our Return & Exchange Policy).

  • Items must be in their original condition and packaging to qualify.

3. Refund Process

  • Once your cancellation or return is approved, we will process the refund within [X] business days.

  • Refunds will be issued to your original method of payment. Processing times may vary depending on your bank or payment provider.

4. Non-Refundable Situations

  • Orders that have already been shipped cannot be cancelled.

  • Certain items may not be eligible for refund due to hygiene or safety reasons, as explained in our Return & Exchange Policy.

5. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  1. Check your bank or payment account.

  2. Contact your payment provider for updates.

  3. If the issue remains, email us at [your email address] for assistance.

6. Contact Us